Frequently Asked Questions
Do you accept retail orders?
Yes, we accept retail orders, except for products that require a new mould to be opened.
What is the estimated lead time?
Sample orders typically take 7-14 days, while mass production requires approximately 30-40 days.
Is there a Minimum Order Quantity (MOQ)?
We offer a low MOQ, and mixed product orders are available to meet your needs.
How are the goods shipped and how long does it take?
Our standard practice is sea shipment (approx. 20-30 days) or air freight (approx. 7 days).
Can I print my own logo on the product?
Yes, please inform us formally before production and confirm the design based on our sample.
Do you provide a product guarantee?
Yes, we offer a 2-year warranty on all our products for your peace of mind.