❓
Frequently Asked Questions
Do you accept retail orders?
Yes, we accept retail orders, except for products that require a new mould to be opened.
What is the lead time for production?
Sample orders typically take 7-14 days, while mass production requires approximately 30-40 days.
How do you ship the goods and how long does it take?
Our usual practice is sea shipment (approx. 20-30 days) or air freight (approx. 7 days).
Can I print my logo on the product?
Yes, please inform us formally before production and confirm the design based on our sample.
What is your standard packaging?
All lamps are packed in 5-ply export cartons with strong paper board and foam, suitable for express delivery.
Do you offer a guarantee for the products?
Yes, we offer a 2-year warranty for the lamps.